Return & Exchange
We are happy to serve all of you. We guarantee you a zero risk purchase in funnoox Store.
If the product was broken on the shipping way. Please e-mail us with clear photos and we will ship a new one to you for free.
If the product is damaged (Artificial damage excepted) or faded in future. We will ship a new one to you at anytime! Lifetime warranty. Just e-mail us!
Since this product is a customized product. So individual products may vary due to production processes. If you want to cancel the order, please connect with us within 12 hours, and those returns will incur a 50% restocking fee. If the order has been over 12 hours, we will be unable to cancel the order for you, because the factory will be producing your product.
At funnoox we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. If your item arrives damaged, incorrectly designed, please let us know immediately and we'll do our utmost to recreate it to your full satisfaction. To get in touch concerning a return or cancellation, please email us here.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Cancellations will be processed on the day we receive your cancellation request. The account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
We only accept Half Refund when your order gone through12 hours，because we already Handed in your order to our factory.
funnoox reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Care Representatives.